| Look below for answers to
frequent questions. If you don't see your issue addressed
here, please contact
us.
 |
| What's
an Membership? |
Memberships
make online shopping safe and easy.Is a profile
of information about your account that is stored
on our secure servers. It can only be accessed
by entering your user name and password. An Membership
makes it easy to place orders because it eliminates
the need to re-key your shipping, billing, payment
and account information each time you place an
order. Memberships also enable you to check the
status of any order you place with www.sdicard.com,
Click
here to create an Membership. |
| How
do I use my Phone Card? |
| Here are the steps
to follow:
- Dial the toll free access number.
- When prompted, enter your PIN number or
authorization code
- When prompted, dial the destination number:
For US calls 1 + Area Code + Number, International
calls 011 + Country Code + City Code + Number
- To place another call, press ##.
|
| How
Many minutes each Denomination provides? |
| The number of minutes
available is determined based on the rate to the
country you are calling. Each time you use you
Phone Card to place a call, the number of minutes
available for that particular call will be calculated
and announced to you before the call connects.
|
| How
can I Pay for Phone Card(s)? |
We accept VISA,MasterCard,American
Express And Discover.
You may also mail us a check or money order. We
will credit your account on our website and you
can start purchasing cards. You will also enjoy
no processing fees and express checkouts if you
mail us a check or money order. Your applied credit
will not expire and you may purchase in parts. |
| Why is my credit card declined / rejected? |
| We have address verification
system in place, if rejected please verify information
you entered is correct and it should match with
your credit card billing information. If you are
declined again, please contact your credit card
issuer. |
| How
long will it take to receive Phone Card? |
| If you are a first time
customer we will call and verify your order during
normal business hours and once your account is
complete than your account will be setup for immediate
PIN delivery, all future orders will be sent automatically
within seconds. |
| When
I try to call I get the message: " you call cannot
be completed as dial?" Why? |
| Please follow the exact
instructions we emailed you when you purchased
your Phone Card. You may have misdialed your destination
number. Also be aware that some pay phones and
cellular phones have restrictions. Check the number
and dial again if the problem persists call the
customer service of the service provider of the
phone card. |
| I
am traveling to another country. What should I
do? |
| Depends, some of our
phone card works from many different countries,
please check product detail for the product you
are interested in "Rates may vary when you call
from or access phone cards from different countries".
Remember, your phone card can be accessed or used
anywhere in US. |
| How
to find out my access number? |
| When you purchased your
phone card, we displayed it on your screen so
that you can write it down or print it. In addition,
we emailed it to you. You can view it again by
clicking on the order status "access number" or
browse the product detail to get only your access
number. |
| Can
I safely enter my credit card number on your website? |
| Yes. All online transactions
at www.sdicard.com web site are handled with highest
industry-standard SSL encryption as we take the
issue of security seriously. Every time you send
us your credit card number and your billing and
shipping information, We have taken security very
seriously and incorporated microsoft SSL (security
Socket Layer) into our website that we created.
This uses a 128-bit encryption code to ensure
the highest level of security. We use the industry-standard
Secure Sockets Layer (SSL) technology to prevent
the information from being intercepted. Also,
your credit card number is encrypted when your
order is stored. |
| What if I make a mistake while purchasing? |
| Don't worry! If the PIN
is not delivered or display after the transition
is completed we can change your order. If the
PIN is delivered or display it means it cannot
be returned, exchanged or refunded, as all sales
are final at sdicard.com. |
| When
I purchase a Phone Card, will I get a Phone card
in the mail? |
| As soon as your online
transaction is complete, you will be able to view
the Toll Free Access number and your PIN number(s)
right on the screen or A follow-up email will
also be sent to you, so you can save a copy of
your Credit Card Transaction and your Phone Card(s).
( For your Security, only last 4 digits of your
credit card number will be included on the email).
|
| Do
Rates differ depending on the time of the day
of the day of the week? |
| No. The Phone Card we
carry has 24 Hours a day, 7 days a Week you enjoy
same Rates as listed. We strive to maintain up
to date information about rates on our website
as carriers and service providers reserves the
right to change rates any time it is recommended
to check with customer service of the service
provider of card for up to date rates information. |
| Is your site secure? |
| Yes. Your personal information
is stored safely behind our firewall. All online
transactions at www.sdicard.com web site are handled
with highest industry-standard SSL encryption
as we take the issue of security seriously. Every
time you send us your credit card number and your
billing and shipping information, We have taken
security very seriously and incorporated Microsoft
SSL (security Socket Layer) into our website that
we created. This uses a 128-bit encryption code
to ensure the highest level of security. We use
the industry-standard Secure Sockets Layer (SSL)
technology to prevent the information from being
intercepted. Also, your credit card number is
encrypted when your order is stored. |
| How do I know that my transaction
is secure? |
| We employ the latest
128-bit encryption technology in all areas of
the site, which requires you to provide your personal
or account information. These include online ordering,
order status, catalog requests and most contest
forms. This is done to protect you from unauthorized
use of the information you are sending to our
server. To make sure you have the latest security
features on your browser, download and install
the latest version of your favorite browser, Microsoft
Internet Explorer, or Netscape Communicator. |
| What will my information be used for? |
| Personal information
given to us for ordering on www.sdicard.com is
not shared with any other entity without your
permission. It is used for processing your order
and for customizing your experience at www.sdicard.com
|
| How
is your site developed? |
| Our site is developed by an in-house
team of programmers, HTML experts, product specialists,
writers, and designers. Full specifications on
the hardware and software we use can be found
in the Web site profile. |
| What
is a cookie? |
| A cookie is a very tiny
piece of text Web sites place on your computer's
hard drive. You can choose whether or not to receive
these files by configuring your browser. Ordering
online requires you to accept cookies. On most
browsers, the default settings enable you to accept
cookies, so if you haven't changed your defaults,
you most likely don't have to do anything to ensure
that your browser accepts cookies. The text in
a www.sdicard.com cookie, by itself, only tells
us that you have visited our site before. It does
not store any personal information such as your
e-mail address, street address, or phone number.
|
| What
if I do not accept the cookie? |
| If you choose not to
accept a cookie you will not be able to purchase
any products online, check order status online,
or use the Buyers' Alert feature. You can shop
online, however, and call in your order without
using cookies. |
| How
can I control which cookies I accept? |
| Your ability to control
the cookies you accept depends on the type of
browser you are using. If you are using Internet
Explorer V3.0, choose View and then Options on
your top navigation bar. Once in Options, click
the Advanced tab and you will be given the option
to check the box titled "Warn before accepting
cookies." If you are using Internet Explorer V4.0,
choose View and then Internet Options on your
top navigation bar. Once in Internet Options,
click the Advanced tab and scroll down to the
yellow exclamation icon under Security. There
you will be given three different options to regulate
cookies. If you are using Netscape V3.0, you will
need to find the cookie file on your hard drive.
Netscape V3.0 groups all cookies into one file
on your hard drive. Therefore, to regulate cookies
you will need to locate them on your hard drive
under the file cookie.txt on Windows Operating
Systems or magiccookie on a Macintosh. If you
are using Netscape V4.0, choose Edit and then
Preferences on your top navigation bar. Once in
Preferences, click Advanced located on the tree.
This will give you four options to regulate cookies.
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